We're happy to answer your questions.
For more information, please contact us.
Q: How many bottle/cans per case of water/soda/juice?
A: 24
Q: How many cups per gallon of coffee?
A: Sixteen (16) 8-ounce servings
Q: Why do I have to pay a gratuity/service fee?
A: Similar to room service at a hotel, the gratuity is paid to the personnel delivering the service.
Q: Can I bring in my own food & beverage?
A: As the exclusive food & beverage provider at the Greater Columbus Convention Center , ARAMARK holds both the permits & liquor licensing required by local statute. Due to liability concerns, no other food or beverage is allowed in the building. This is to protect the health and welfare of all exhibitors and attendees.
Q: Does ARAMARK provide tables to place the food & beverage on in my booth?
A: ARAMARK does not provide tables on the show floor. They need to be ordered through the decorator.
Q: Does ARAMARK supply electricity for water coolers, coffee kit, popcorn machine, etc?
A: ARAMARK does not provide electricity to booths on the show floor. Exhibitors are solely responsible for the set-up of and payment for any electrical services required for contracted rental equipment, including, but not limited to, espresso machines, popcorn machines, cookie ovens, etc. Electrical requirements should be verified with the ARAMARK Sales Manager. Please refer to your Exhibitor Manual for details.
Q: Can I wait until I'm on-site to place my order?
A: Yes, however, ARAMARK strongly recommends that you make arrangements prior to arriving on site. We will be happy to accommodate your requests, but may not be able to have all services available to order on site. Additionally, there is a 10% Onsite Order Fee added to any order received after the order deadline.
Q: Can I place my order for the first day and re-order on site as needed?
A: Yes, however, ARAMARK strongly recommends that you make arrangements prior to arriving on site. We will be happy to accommodate requests, but may not be able to have all services available on site. There will also be a 10% Onsite Order Fee added to any on site orders and if the re-order is less than $75, a $25 Delivery Fee also applies.
Q: Can we be direct billed for the entire amount?
A: ARAMARK requires full payment prior to services being rendered. ARAMARK will accept a company check, American Express, Visa or MasterCard for payment of services. Wire transfers will be accepted, HOWEVER, the customer is responsible for all bank fees incurred in this process. Also, for all orders, a credit card MUST be on file to both guarantee payment by check and also to allow you to place additional orders while you are on site.
Q: Do napkins, cups, and ice come with my beverage order?
A: Yes, ARAMARK will provide all disposable ware and condiments with orders. However if you would like to order specialty logo napkins, contact your Sales Manager.
Q. Do sugar, Sweet‘n'Low, Equal, stirrers and cream come with coffee service?
A: Yes, ARAMARK will provide all disposable ware and condiments with orders.
Q: If we run out of food how do we contact you for replenishment?
A: There are house phones located throughout the convention center from which you can dial the Sales Manager extension directly. This number will be provided to you upon placing your order. Our main office number is 614-827-2700. ARAMARK personnel are also in radio communication with the building event coordinators, security and show management. If you have an attendant scheduled in your booth, he/she will also be able to replenish your order.
Q: Do you have an attendant that can service our guests?
A: Yes, please contact your ARAMARK Sales Manager for specific labor information.
Q: Can alcohol be served in the booth?
A: That is dependent on show management. Please contact your ARAMARK Sales Manager directly for details. Please remember that ARAMARK is the exclusive food and beverage provider for the Greater Columbus Convention Center.
Q: Is there a delivery fee?
A: Yes, for all orders and re-orders less than $75.
Q: Will someone come by the booth to check on us, if so how frequently?
A: Yes, ARAMARK staff will come by your booth periodically during show hours. ARAMARK also offers a number of alternatives for service. A manager will always be available if needed and attendants are also available. Please contact your ARAMARK Sales Manager directly for details.
Q: Is the gratuity/service charge taxable?
A: Yes, the state of Ohio requires ARAMARK to charge tax on all billable items. If your organization is tax exempt please provide your Sales Manager with your tax exempt form.
Q: Does rental equipment receive a gratuity/service charge?
A: Yes, since our service staff coordinates and handles the rental equipment.
Q: Can I return leftover product for credit at the end of the show?
A: ARAMARK has a three-business day cancellation policy. Any excess product should be cancelled within the cancellation timeline. No credits will be given at the end of the show. Due to state law, all left over ALCOHOLIC beverages must remain on convention center property.
Q: If I order too much, can I cancel for the next day(s)?
A: Yes, but only if the time at which you wish to cancel the existing order is outside of the three-business day cancellation policy. If within the three-business day time frame their may be a cancellation fee.
Q: Can I change ingredients on certain menu items?
A: Yes. ARAMARK is always happy to assist you in altering published menu items to accommodate specific dietary needs or to produce completely customized menus to suit your special event. Please keep in mind that changes to menu items may result in a change in the item price or labor charge. Please contact your ARAMARK Sales Manager for assistance with your custom menu needs.
Q: How much coffee should I order?
A: A good starting point would be to estimate 1.5 eight-ounce drinks per person. Keep in mind a serving typically yields: One gallon of coffee will yield @12 10-ounce servings. Coffee can be ordered in increments of 2.5 gallons (30 cups) MINIMUM, five gallons (60 cups) and ten gallons (120 cups).